Support

Last updated: 9 November 2026

Write to us at support@ebruapp.com. We will reply as soon as we can.

Common questions

The prayer times are off

Check your place under Profile → gear icon → Prayer times. You can also adjust each prayer by a few minutes there.

Reminders do not arrive

Check under Profile → gear icon → Reminders that they are on, and allow notifications for Ebru in your device settings.

My subscription is gone

Tap "Restore" in Premium and use the same Apple ID as when you purchased.

How do I cancel my subscription?

In iPhone Settings: your name → Subscriptions → Ebru.

Delete account & data

Delete your Friends account

You only have an account if you turned on the Friends feature.

1. Open Ebru and go to the Profile tab.
2. Tap the gear icon at the top right.
3. Tap Delete account at the bottom and confirm.

Your account, profile, daily statuses, friendships, invitations and greetings are deleted from the database immediately. This cannot be undone.

Delete data on your device

Prayers, streaks, progress and settings exist only on your device. Delete the app to remove them.

No longer have access to the app?

Write to support@ebruapp.com with the name you used in the Friends feature. Because the account is anonymous, we may not be able to identify it reliably and may ask you for more details.

Deleting does not end a subscription. Please cancel it with Apple as well.